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Thank you for shopping
from us at
!
We offer refund and/or
exchange within the
first 30 days of your
purchase, if 30 days
have passed since your
purchase, you will not
be offered a refund
and/or exchange of any
kind.
Eligibility for
Refunds and Exchanges
Your item must be unused
and in the same
condition that you
received it.
The item must be in the
original packaging.
To complete your return,
we require a receipt or
proof of purchase.
Only regular priced
items may be refunded,
sale items cannot be
refunded.
Exchanges (if
applicable)
We only replace items
that you receive
defective or damaged,
due to packing error or
any error/malfunction of
some sort. If you need
to exchange it for the
same item, send us an
email at (refund[@]solarpanelmatrix.com)
and we will give you
guidelines.
Exempt Goods
The following are exempt
from refunds:
Any item not in its
original condition, is
damaged or missing parts
for reasons not due to
our error, but to your
own error.
Any item that is
returned more than 30
days after delivery.
Once your return is
received and inspected,
we will send you an
email to notify you that
we have received your
returned item. We will
also notify you of the
approval or rejection of
your refund.
If you are approved,
then your refund will be
processed, and a credit
will automatically be
applied to your credit
card, debit card, bank
account or Crypto Wallet
or whatever method of
payment you initiated
during purchase, within
a certain amount of
days.
Late or missing
refunds
If you have not received
a refund yet, first
check your bank account
again. Then contact your
credit card company, it
may take some time
before your refund is
officially posted.
If you have done all of
this and you still have
not received your refund
yet, please contact us
at (refund[@]solarpanelmatrix.com)
Shipping
You will be responsible
for paying for your own
shipping costs for
returning your item.
Shipping costs are
non-refundable! If you
receive a refund, the
cost of return shipping
will be deducted from
your refund.
Depending on where you
live, the time it may
take for your exchanged
product to reach you,
may vary.
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